Privacy Policy
We value your privacy at Field Linen Market
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a tailored service that fits your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Field Linen Market respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with priority and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it moves between your browser and our systems.
Limited Access
Only authorized staff who require the data to deliver services can access customer information.
Although we deploy robust security measures, no method of sending data over the internet is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your personal information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as mandated by applicable law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: roughly twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our website utilizes cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings in your browser. However, turning off certain cookies may affect how the website functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may contain links to external websites or services. This privacy policy covers only Field Linen Market and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Field Linen Market Privacy Team
Rosemary Lane, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within 7 business days.